Client Terms of Use

In these Terms:

FindAMind means FindAMind Limited.

Client means a person using the Platform to search for, identify, contact or engage a Practitioner.

Platform means the FindAMind website, practitioner directory, matching system, applications, software and associated services operated by FindAMind.

Practitioner means a mental health professional listed on the Platform.

Privacy Policy means the FindAMind Privacy Policy as amended from time to time.

Platform Disclaimer means the FindAMind Platform Disclaimer as amended from time to time.

User means a Client or Practitioner using the Platform.

The Platform is a practitioner discovery and referral platform designed to assist individuals in identifying mental health professionals who may be suitable for their needs and preferences, based on information provided by the Client and the Practitioner.

The Platform provides practitioner profiles, searching and matching tools and practitioner recommendations.

The operations and limitations of the Platform are further described in the Platform Disclaimer.

Any professional relationship formed between a Client and a Practitioner exists solely between those parties.

The Client must use the Platform only for lawful purposes.

By using the Platform, the Client confirms that they are legally capable of accepting these Terms and that any information they provide is accurate to the best of their knowledge.

The Platform provides recommendations based on information supplied by Users.

Recommendations may be influenced by factors including:

• Areas of concern.
• Client preferences.
• Practitioner expertise.
• Professional interests.
• Languages spoken.
• Location preferences.
• Session format preferences.
• Practitioner availability.

Recommendations are intended solely to assist Clients in identifying practitioners who may be relevant to their circumstances. Recommendations are generated using information supplied by Users and may not include all practitioners available within a particular area, specialty or location.

The matching process does not replace professional assessment or consultation.

FindAMind is not required to and may not necessarily verify any information provided by Users.

The Platform uses limited AI-assisted technology as part of the matching process.

Further information regarding AI-assisted matching and its limitations is contained in the Platform Disclaimer and Privacy Policy.

Practitioner recommendations are provided subject to the Platform Disclaimer.

Clients remain responsible for determining whether a Practitioner is suitable for their needs and circumstances.

FindAMind collects, uses, stores, discloses and processes information in accordance with its Privacy Policy.

By using the Platform, the Client consents to the handling of information as described in the Privacy Policy.

Clients may choose to contact practitioners through the Platform.

The handling of enquiry information is governed by the Privacy Policy.

Practitioners listed on the Platform operate independently from FindAMind.

The relationship formed between a Client and a Practitioner exists solely between those parties.

Further information regarding Practitioner Independence is contained in the Platform Disclaimer.

When using the Platform, the Client agrees:

• To provide accurate information.
• Not to provide false or misleading information.
• Not to misuse the Platform.
• Not to interfere with Platform operations.
• Not to use the Platform for any unlawful, abusive, fraudulent or misleading purpose.
• Not to impersonate another person.
• Not to submit information on behalf of another person without authority.
• To independently assess whether a Practitioner may be suitable for their circumstances.
• To exercise their own judgement when deciding whether to engage a Practitioner.

The Client acknowledges the Platform Disclaimer and agrees that the Platform is used subject to the limitations, exclusions and disclaimers set out in that document.

The Client acknowledges and agrees that:

a) The Platform is a practitioner discovery, directory and referral platform only.

b) FindAMind does not provide psychological, psychiatric, counselling, psychotherapy, medical, healthcare or other professional services and does not provide clinical assessments, diagnoses, treatment recommendations, crisis intervention services or emergency services.

c) Information, practitioner profiles, recommendations, matching results and other content made available through the Platform are provided for general information purposes only and do not constitute healthcare, psychological, psychiatric, counselling, psychotherapy, medical or other professional advice.

d) The Platform provides practitioner recommendations solely to assist Clients in identifying Practitioners who may be relevant to their circumstances based on information provided by Users.

e) Recommendations are informational only and are not intended to determine the most appropriate Practitioner for any particular person or circumstance.

f) FindAMind does not guarantee:

1. the suitability of any Practitioner;
2. compatibility between a Client and Practitioner;
3. Practitioner availability;
4. the quality of services provided by a Practitioner; or
5. any particular therapeutic, clinical, personal or professional outcome.

g) Practitioners operate independently from FindAMind and are not employees, agents or representatives of FindAMind unless expressly stated otherwise.

h) Any professional relationship formed between a Client and a Practitioner exists solely between those parties and FindAMind is not a party to that relationship.

i) The Platform uses limited AI-assisted technology as part of the matching process. The AI-assisted component is used only to support practitioner discovery and recommendation functionality and does not:

1. diagnose mental health conditions;
2. assess risk;
3. recommend treatment;
4. provide healthcare advice;
5. determine Practitioner suitability; or
6. replace professional judgement.

j) FindAMind does not warrant the accuracy, completeness or suitability of AI-assisted recommendations.

k) The Client is solely responsible for assessing whether a Practitioner is suitable for their needs and circumstances and for undertaking any enquiries the Client considers necessary regarding a Practitioner's qualifications, experience, suitability, fees, availability or services.

l) The Platform is not an emergency service and is not monitored for urgent or crisis situations. If immediate assistance, crisis support or emergency assistance is required, the Client should contact emergency services, a healthcare provider, a crisis support service or another appropriate support service immediately.

To the fullest extent permitted by law, FindAMind’s role is limited to operating and maintaining the Platform and facilitating practitioner discover and functionality.

To the fullest extent permitted by law, FindAMind excludes liability arising from:

• Use of the Platform.
• Reliance on Practitioner profiles or recommendations.
• Services provided by Practitioners.
• Interactions between Users and Practitioners.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under New Zealand laws.

FindAMind may amend these Terms from time to time.

The current version will be published on the Platform and will take effect from the date specified.

Continued use of the Platform after an update constitutes acceptance of the revised Terms.

All intellectual property rights in the Platform, including its software, content, branding, functionality and matching systems, remain the property of FindAMind or its licensors.

Users must not copy, reproduce, modify, distribute, reverse engineer or otherwise exploit any part of the Platform except as permitted by law.

These Terms are governed by New Zealand law.

Any disputes arising from or relating to the use of the Platform shall be subject to the jurisdiction of the New Zealand courts.

By using the Platform, the Client acknowledges and agrees that:

• They have read and understood these Terms.
• They understand that the Platform provides practitioner recommendations only.
• They understand that AI-assisted technology plays a limited role in the matching process.
• They understand that recommendations do not constitute professional advice.
• They understand that FindAMind does not guarantee practitioner suitability, availability or outcomes.
• They understand that Practitioners operate independently of FindAMind and the Platform.
• They agree to these Client Terms of Use, the FindAMind Privacy Policy and the FindAMind Platform Disclaimer.

By clicking "I have read" button, continuing to use the matching service, viewing match results, or contacting a practitioner through the Platform, the Client confirms their acceptance of these Terms.