Practitioner Terms of Use

Client means a user of the Platform seeking to identify, contact or engage a Practitioner.

FindAMind means FindAMind Limited.

Platform means the FindAMind website, practitioner directory, matching system, applications, software and associated services operated by FindAMind.

Practitioner means a person or entity maintaining a practitioner account or profile on the Platform.

Privacy Policy means the FindAMind Privacy Policy as amended from time to time.

Subscription Plan means the membership plan selected by a Practitioner from time to time.

User means a Client or Practitioner using the Platform.

FindAMind is a Practitioner discovery and referral Platform designed to assist individuals in finding mental health professionals who may be suitable for their needs and preferences.

FindAMind provides Practitioner profiles, directory services and AI-assisted matching tools to support practitioner discovery.

All professional services are provided independently by practitioners listed on the Platform.

To maintain a practitioner profile on FindAMind, you must:

1. be legally entitled to provide the professional services advertised on your profile;
2. hold any registrations, licences, memberships, qualifications or practising certificates required by law or by your professional body;
3. maintain those registrations, licences and practising certificates throughout your use of the platform; and
4. provide accurate and complete information to FindAMind.

You must promptly notify FindAMind of any circumstances that may affect your professional standing, including the expiry, suspension, cancellation or restriction of any registration, practising certificate or professional licence.

As a practitioner listed on FindAMind, you agree to conduct yourself professionally, ethically and lawfully at all times.

You are solely responsible for ensuring that your professional services comply with all applicable laws, professional standards, registration requirements and ethical obligations.

Nothing within these Terms creates an employment relationship, agency relationship or partnership between FindAMind and any practitioner.

Practitioners remain fully responsible for their own professional practice.

You are responsible for ensuring that all information displayed in your practitioner profile is accurate, current and complete.

This includes, but is not limited to:

• Professional qualifications
• Registration details
• Areas of expertise
• Languages spoken
• Professional biography
• Practice locations
• Session formats
• Availability information

You must not publish false, misleading or deceptive information, nor claim expertise, qualifications or experience that you cannot reasonably substantiate.

FindAMind reserves the right to request evidence supporting any information displayed on your profile.

FindAMind may require you to provide professional verification documentation before approving or continuing your listing. Verification documents may include:

• Registration numbers
• Current practising certificates
• Professional licensing documentation
• Evidence of qualifications
• Other information reasonably required to confirm eligibility

Practitioners agree to provide updated documentation whenever reasonably requested.

Failure to provide verification information may result in suspension or removal of a practitioner profile.

FindAMind may allow practitioners to indicate their current availability status.

Availability statuses may include:

Accepting New Clients – the Practitioner is available to receive referrals and enquiries through the platform.

Waitlist Available – the Practitioner may accept enquiries but has limited immediate availability.

Not accepting new clients - Profile Visible Only – the Practitioner remains visible in the Practitioner directory but will not be included in client matching results. Refer to clause 20 of these Terms for reduced membership if this setting is activated for at least one billing month.

Practitioners are responsible for ensuring their availability status remains accurate.

FindAMind uses limited AI-assisted technology as part of its practitioner matching process.

Practitioners acknowledge that profile information, areas of expertise, professional biographies and other profile content may be processed by FindAMind's matching systems for recommendation purposes.

The operation of AI-assisted matching is described in the Privacy Policy.

The decision to accept, decline or continue working with any Client remains solely the responsibility of the Practitioner.

FindAMind collects, uses, stores, processes and discloses Practitioner information in accordance with the Privacy Policy.

Practitioners acknowledge that profile information may be used for practitioner matching, recommendations, account administration, verification, billing, support and Platform operation.

Any professional relationship established between a practitioner and a client is independent of FindAMind.

Practitioners remain solely responsible for:

• Assessing client suitability;
• Obtaining informed consent;
• Delivering services;
• Maintaining records;
• Meeting professional obligations;
• Managing appointments; and
• Responding to complaints relating to services they provide.

FindAMind is not a party to any therapeutic, counselling, coaching, psychological, psychiatric or healthcare relationship.

Any engagement between a Client and Practitioner is solely between those parties. FindAMind is not a party to any agreement for professional services and assumes no responsibility for the performance of those services.

The Practitioner warrants that:

• All information supplied to FindAMind is accurate and not misleading.
• They hold all registrations, licences, memberships, practising certificates and qualifications required to provide the services advertised.
• They will comply with all applicable laws, professional obligations and ethical requirements.
• They will maintain all required professional registrations and practising certificates while listed on the Platform.
• They hold and will maintain any professional indemnity insurance required by law or by their professional body.

The Practitioner acknowledges and agrees that:

a) The Platform is a practitioner discovery, directory and referral platform only.

b) FindAMind does not provide psychological, psychiatric, counselling, psychotherapy, medical, healthcare or other professional services and does not provide clinical assessments, diagnoses, treatment recommendations, crisis intervention services or emergency services.

c) Information, practitioner profiles, recommendations, matching results and other content made available through the Platform are provided for general information purposes only.

d) The Platform provides recommendations solely to assist Clients in identifying Practitioners who may be relevant to their circumstances based on information supplied by Clients and Practitioners.

e) Recommendations are informational only and are not intended to determine the most appropriate Practitioner for any particular person or circumstance.

f) The Platform uses limited AI-assisted technology as part of its practitioner matching system.

g) The AI-assisted component is used solely to identify themes within Client responses and support practitioner discovery and recommendation functionality.

h) The AI-assisted component does not:

1. diagnose mental health conditions;
2. assess risk;
3. recommend treatment;
4. provide healthcare advice;
5. determine Practitioner suitability; or
6. replace professional judgement.

i) Recommendations generated through the Platform should not be interpreted as an endorsement, accreditation, approval or recommendation by FindAMind of any Practitioner.

j) FindAMind makes no representations or warranties regarding:

1. referral volumes;
2. enquiries received;
3. Client suitability;
4. Client compatibility;
5. Practitioner rankings;
6. Practitioner availability;
7. business growth;
8. therapeutic success;
9. clinical outcomes; or
10. any particular personal, professional or clinical outcome.

k) FindAMind does not warrant that all practitioners relevant to a Client's requirements will be identified or displayed through the Platform.

l) Practitioners listed on the Platform operate as independent professionals and are not employees, agents, contractors or representatives of FindAMind unless expressly stated otherwise.

m) FindAMind does not:

1. supervise Practitioners;
2. direct professional treatment;
3. control clinical decision-making;
4. approve treatment plans;
5. monitor sessions;
6. evaluate therapeutic outcomes; or
7. assume responsibility for professional services delivered by Practitioners.

n) Any professional relationship established between a Practitioner and a Client exists solely between those parties.

o) Practitioners remain solely responsible for their professional advice, clinical assessments, treatment decisions, professional conduct, legal and ethical compliance, record keeping, client care and professional outcomes.

p) FindAMind is not responsible for:

1. the conduct of Clients;
2. the conduct of Practitioners;
3. professional services provided by Practitioners;
4. advice or treatment provided by Practitioners;
5. appointment arrangements;
6. missed appointments;
7. disputes between Clients and Practitioners; or
8. losses arising from reliance on practitioner recommendations.

FindAMind may suspend, restrict or remove a Practitioner account or profile where:

• Verification requirements are not met;
• Registration or professional licensing expires;
• Information provided is inaccurate or misleading;
• Subscription obligations are not met;
• The Practitioner breaches these Terms; or
• FindAMind reasonably believes that suspension is necessary to protect Users or maintain the integrity of the Platform.

FindAMind may exercise its rights under this clause immediately and without prior notice where it reasonably considers such action necessary to protect users, Practitioners or the integrity of the Platform.

FindAMind reserves the right to investigate any concerns relating to practitioner conduct on the platform.

FindAMind may terminate a Practitioner’s access to the Platform at any time where:

• The Practitioner materially breaches these Terms.
• The Practitioner ceases to satisfy eligibility requirements.
• The Practitioner's registration, licence or practising certificate expires, is suspended, cancelled or restricted.
• Subscription fees remain unpaid.
• FindAMind reasonably considers termination necessary to protect users or the integrity of the Platform.

Termination does not affect any rights or obligations that accrued before termination.

Practitioners agree to comply with all applicable privacy and confidentiality obligations in relation to their professional practice.

The collection, storage and processing of practitioner information by FindAMind is governed by the FindAMind Privacy Policy.

Practitioners are encouraged to review the Privacy Policy regularly.

To the fullest extent permitted by law, FindAMind's role is limited to operating and maintaining the Platform and facilitating practitioner discovery and referral functionality.

To the fullest extent permitted by law, FindAMind excludes liability arising from:

• Use of the Platform;
• Practitioner profiles;
• Practitioner recommendations;
• Referral volumes;
• Client enquiries;
• Client conduct;
• Professional services provided by Practitioners.
• Disputes between Practitioners and Clients.

FindAMind shall not be liable for any indirect, consequential, special or economic loss, including loss of revenue, business opportunities, goodwill, profits or anticipated savings.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under New Zealand law.

The Practitioner indemnifies and holds harmless FindAMind, its directors, officers, employees and contractors against all claims, losses, liabilities, damages, costs and expenses arising from:

• Any breach of these Terms.
• Any professional services provided by the Practitioner.
• Any misleading or inaccurate information provided by the Practitioner.
• Any breach of professional obligations.
• Any claim brought by a Client arising from the Practitioner's services.

Practitioner access to FindAMind is subject to the subscription plan selected by the Practitioner at the time of registration or as subsequently amended through the Platform.

By subscribing to a Practitioner membership, you authorise FindAMind and its payment service provider to charge all applicable subscription fees, reactivation fees and other authorised charges to your nominated payment method.

19.1 Membership Plans

FindAMind may offer different Practitioner membership categories from time to time, including:

• Founding Practitioner memberships;
• Standard Practitioner memberships;
• Any other membership categories introduced by FindAMind.

The features, pricing and eligibility requirements for each membership category may vary.

19.2 Free Trial Periods

Where a free trial is offered, Practitioners may be required to provide valid payment details at the commencement of the free trial period. No subscription charges will be applied during the free trial period unless otherwise stated. At the conclusion of the free trial period, the Practitioner's subscription will automatically convert to the applicable paid membership unless the Practitioner cancels its subscription prior to the expiry of the free trial.

19.3 Recurring Billing Subscription fees are billed automatically through Stripe on a recurring basis in accordance with the Practitioner's selected subscription plan.

Subscription fees may be charged monthly, annually or at another interval specified by FindAMind and selected by the Practitioner. All fees are charged in New Zealand Dollars (NZD) unless otherwise stated.

19.4 Availability-Based Pricing

FindAMind may offer reduced subscription pricing for Practitioners who are not accepting new client referrals through the Platform.

Where a Practitioner changes their availability status to "Not Accepting New Clients", FindAMind may move the Practitioner's account to a reduced-rate membership plan.

While on a reduced-rate membership plan:

• The Practitioner may remain visible within the public Practitioner directory;
• The Practitioner may continue to access certain account features;
• The Practitioner will not be included in Practitioner matching results; and
• The Practitioner will not receive new client referral opportunities through the matching system.

The applicable reduced-rate subscription fee will be charged at the Practitioner's next billing date.

19.5 Reactivation Charges

Where a Practitioner changes their availability status from "Not Accepting New Clients" back to "Accepting New Clients", FindAMind may charge a reactivation fee.

The reactivation fee is intended to reflect the difference between the reduced-rate subscription and the standard subscription fee for the relevant billing period.

For example, where:

• The standard monthly subscription fee is NZ$29; and
• The reduced-rate subscription fee is NZ$9,

FindAMind may charge a reactivation fee of NZ$20 when the Practitioner returns to active referral status.

Practitioners authorise FindAMind to charge any applicable reactivation fee to their stored payment method immediately upon reactivation.

19.6 Failed Payments

If a subscription payment cannot be processed, FindAMind may:

• Retry the payment;
• Notify the practitioner of the failed payment;
• Restrict account functionality;
• Remove the practitioner from matching results;
• Suspend the practitioner account; or
• Cancel the practitioner's subscription.

FindAMind is not responsible for any loss of referrals, visibility or business opportunities resulting from failed payments or account suspension arising from non-payment.

19.7 Subscription Changes

Practitioners may change subscription plans where permitted by the Platform.

FindAMind reserves the right to determine how upgrades, downgrades, plan changes, credits and prorated charges are calculated.

19.8 Cancellation

Practitioners may cancel their subscription at any time through the cancellation process made available by FindAMind. Upon cancellation:

• The Practitioner will continue to receive access until the end of the current paid subscription period, unless otherwise stated;
• No further recurring payments will be processed; and
• The Practitioner's account and associated information will be handled in accordance with the FindAMind Privacy Policy.

19.9 Refunds

Except where required by law, subscription fees, reactivation fees and other charges are non-refundable.

No refunds will be provided for:

• Partial billing periods;
• Reduced platform usage;
• Temporary practitioner unavailability;
• Practitioner dissatisfaction with referral volumes; or
• Practitioner decisions not to use the platform.

19.10 Changes to Pricing

FindAMind reserves the right to amend subscription fees, membership structures, trial periods, reduced-rate plans and reactivation charges from time to time.

Any pricing changes will not affect amounts already paid and will take effect following notice to Practitioners. Continued use of the Platform will constitute acceptance of the updated pricing.

19.11 Abuse of Membership Features

FindAMind reserves the right to investigate and restrict the use of reduced-rate memberships where it reasonably believes a Practitioner is repeatedly changing availability statuses or otherwise attempting to avoid standard subscription charges.

Where FindAMind determines that a membership feature has been misused, FindAMind may remove eligibility for reduced-rate pricing, apply standard subscription charges, suspend the account, or take other reasonable action to protect the integrity of the Platform.

FindAMind may amend these Terms from time to time.

The current version will be published on the Platform and will take effect from the date specified.

Continued use of the Platform after an update constitutes acceptance of the revised Terms.

All intellectual property rights in the Platform, including its software, content, branding, matching systems, databases and functionality, remain the property of FindAMind or its licensors.

Practitioners must not copy, reproduce, modify, distribute, reverse engineer, scrape, extract data from, or otherwise exploit any part of the Platform except as permitted by law or expressly authorised by FindAMind.

These Terms are governed by New Zealand law.

Any disputes arising from or relating to the use of the Platform shall be subject to the jurisdiction of the New Zealand courts.

By creating and maintaining a practitioner account on FindAMind, you acknowledge and agree that:

• You hold the qualifications, registrations, licences, memberships and practising certificates required to provide the services listed on your profile.
• All information and documentation provided to FindAMind is accurate, complete and up to date.
• You will promptly notify FindAMind of any changes affecting your registration, practising status, qualifications or ability to provide professional services.
• You consent to FindAMind conducting verification checks in accordance with its verification processes.
• You understand that FindAMind uses AI-assisted and rule-based matching technology to support practitioner recommendations.
• You acknowledge that FindAMind provides recommendations and referral services only and does not make clinical decisions or determine client suitability.
• You remain solely responsible for assessing client suitability, obtaining informed consent, providing professional services and complying with all applicable legal, ethical and professional obligations.
• You understand that FindAMind does not guarantee referrals, enquiries, client suitability, client compatibility, clinical outcomes or revenue generation.
• You have read and understood the Privacy Policy.
• You acknowledge that recommendations and referral opportunities are not guaranteed.
• You acknowledge that FindAMind is not responsible for the formation, continuation or outcome of any Practitioner-Client relationship.
• You agree to comply with these Practitioner Terms of Use and any related policies published by FindAMind.

By clicking "I have read" button, creating an account, or continuing to use the Platform, you confirm your acceptance of these Practitioner Terms of Use.